25 articles

Help Center

Everything you need to know about RivalScraper — from getting started to advanced API usage.

Getting Started

5 articles

Creating your account

Adding your first competitor

Paste a competitor URL, choose a platform, and start tracking in under 60 seconds.

Dashboard overview

Understand the KPI cards, price index chart, recent alerts, and competitor grid.

Setting up alerts

Configure price drop, new product, and competitor change notifications.

Reading AI Briefs

Daily and weekly AI-generated competitive intelligence summaries explained.

Features

7 articles

Price tracking

How RivalScraper monitors prices across Shopify, Amazon, WooCommerce, and custom stores.

Product inventory

Browse all tracked products, filter by competitor, search, and mark favorites.

AI Competitor Discovery

Describe your business and let AI find 10 relevant competitors automatically.

Scan reports & diagnostics

View scan history, success rates, product counts, and error diagnostics.

Browser extension

Add competitors directly from any e-commerce page with the Chrome extension.

AI Briefs in depth

How Claude AI analyzes your competitor data and generates actionable insights.

Alert types explained

Price drops, price increases, new products, scan updates, and more.

Billing & Plans

5 articles

Plans and pricing

Compare Free, Scout (€29/mo), Operator (€49/mo), and Command (€129/mo) plans.

Upgrading your plan

Switch plans instantly from Settings. Prorated billing handles the transition.

Scan credits explained

How credits work, monthly allotments, and purchasing extra credit packs.

Cancellation & refunds

Cancel anytime from Settings. No contracts, no cancellation fees.

Invoices & receipts

Access your billing history and download invoices via the Stripe portal.

Troubleshooting

5 articles

Competitor not tracking

Common reasons scans fail and how to fix URL, platform, or access issues.

Data seems incorrect

Why prices might differ from what you see and how AI extraction works.

Alerts not appearing

Check that scans are running, the competitor has price data, and alert thresholds.

Supported platforms

Shopify, WooCommerce, eBay, and custom stores.

Scraping limitations

Sites behind logins, CAPTCHAs, and JavaScript-heavy pages — what works and what doesn't.

API & Extension

3 articles

API authentication

Generate a Bearer token from Settings and use it to access all API endpoints.

API endpoints

Available endpoints: competitors, alerts, products, scrape, and discover.

Rate limits

Request limits per endpoint, competitor discovery daily cap, and scan credits.

Still need help?

Use the feedback button in your dashboard to send us a message. We'll get back to you within 24 hours.

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